TELEHEALTH FAQ

Online counseling, also known as Telehealth, involves secure video appointments. It uses internet technology to provide long-distance services between healthcare providers and clients in Oklahoma.

In the simplest of terms, online counseling is similar to Facetime. A videoconferencing platform that you access through the existing Client Portal allows you to see your therapist from anywhere with an internet connection: your PC, laptop, phone browser, or other mobile devices.

Yes, our online counseling is safe and secure. We use a HIPAA-compliant, secure platform that encrypts and backs up all data multiple times a day. Your sessions are never recorded, ensuring your privacy.

Most likely yes. Many insurance companies do provide coverage for Telehealth services. Before scheduling, contact your insurance company to inquire if your insurance policy includes coverage for outpatinet telemental health services. Don't forget to ask if you will be responsible for paying a co-pay, co-insurance or deductible amount. **Call the office for assistance in verifying your coverage.

Yes. All new clients will be sent a link via email to create their Client Portal account. In your private portal account, you can access your new client forms, consent form for Telehealth services, your invoice as well as a link to attend your appointment.

Yes, the video conferencing tool is free to use for online counseling sessions.

You'll need: 1. A computer, tablet, or phone (no apps or software to download). 2. An external or built-in webcam. 3. An external or built-in microphone. 4. An internet connection with at least 10 Mbps bandwidth. Using an ethernet cable over WiFi is recommended for the best connection. Unsure about your internet speed? Check it here. Most modern devices have built-in webcams and microphones.

If you’re using a desktop or laptop, the following is recommended:

• Google Chrome

• Mozilla Firefox

• Safari

If you’re using a tablet or mobile phone, the following is recommended:

• Android - Google Chrome

• iOS 11 or newer (iPhone or iPad) - Safari

From your computer (using Chrome):

1. Log into your Client Portal.

2. Select Appointments, then upcoming.

3. The option to start the session is under Actions.

4. Select Start Session next to the appointment date and time.

5. Wait for your therapist to start the session.

1. A box will pop up on your device asking for permission to access your camera and microphone. 2. You must allow this for both audio and video. 3. Enter your first name when prompted. 4. Once the therapist starts the session, click the 'JOIN SESSION' button that appears under your image.